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We understand that privacy and the security of your personal information is extremely important. This policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you. This Policy explains how we do this and tells you about your privacy rights and how the law protects you.
This privacy notice applies to this website and other interactions (e.g, when you create an account with the Website, purchase or sign up for our product or service, sign up to our newsletter, signup to updates, open a support ticket, when you contact us by email or phone or contact us via social media) you may have with us. If you do not agree with the terms, do not access or Websites or any other aspect of this website.
If you have any questions about privacy practices, please contact the us using the support/contact us form on the Website. You can use the contact link on your online site or email info@magdawright.com to get the contact information of the Website instructors and administrator(s).
Magda Wright Ltd: I would never do anything scammy to your information or sell it to a third party. I collect and store information that is necessary for me to manage our business, meet my obligations as a registered homeopath and adhere to HMRC requirements. In reality, this means I collect and store information including:
a) Contact details for clients so I can actually speak to you
b) Session notes – these must be kept for at least 7 years
c) Details of purchases you have made (although no payment processing details are held – all of that goes through either Stripe or PayPal) for HMRC – these must be kept for 6 years
d) Email addresses and permission for anyone who wants to be kept up to date with marketing information so I can send you details about services that you may be interested in, blog posts, special offers etc. This is optional and you can unsubscribe at any time.
My website is set up to track usage – which pages get visited most and by people in which areas of the world. I believe this includes your IP address but I have no idea how to find them and wouldn’t know what to do with them if I did.
Personal data means any information capable of identifying an individual. It does not include anonymised data. We may collect and process your personal data in a different ways:
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. This may include product, content, files, courses, quizzes, surveys or any other content you upload to or create on the Website.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you.
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies.
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment such as Stripe and Paypal and delivery services, such as data brokers or aggregators.
We use Google Analytics to track how many people are visiting our site, which pages you spend most time looking at and where in the world you are. told this also collects your IP address but I don’t know how they work and have no desire to learn what they can be used for. I also use Facebook Pixel, to check which, if any, of my adverts are appealing to you and sending you to my site.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us using the contact us form on the Website or using the privacy settings in your profile.
When you book any sessions with me you will pay through either Stripe or PayPal. I don’t see any card or bank details at all. Stripe is GDPR compliant, more details here. PayPal has an established Global Privacy Programme and Framework and a dedicated team of privacy professionals committed to ensuring that PayPal is ready for the various privacy regulations across the globe, including the GDPR. You can read their privacy policy here.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
a) Request access to your personal data.
b) Request correction of your personal data.
c) Request erasure of your personal data.
d) Object to processing of your personal data.
e) Request restriction of processing your personal data.
f) Request transfer of your personal data.
g) Right to withdraw consent.
You can see more about these rights here.
If you wish to exercise any of the rights set out above, please reach us via the contact us form on the Website.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within 30 days. Occasionally it may take us longer than 30 days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may include links to third-party websites, addons and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
You can contact us at info@magdawright.com at any time if you have any questions about this Privacy Policy or our practices, or if you are seeking to exercise any of your statutory rights.